Telephone and Helpdesk Skills A Guide to Professional English（Adrian Wallwork）（Springer-Verlag New York 2014）

  • 书名：Telephone and Helpdesk Skills: A Guide to Professional English
  • 出版社：Springer-Verlag New York
  • 作者：Adrian Wallwork
  • 出版年份：2014
  • 电子书格式： pdf
  • 简介：Master professional English communication for telephone and helpdesk roles with “Telephone and Helpdesk Skills: A Guide to Professional English.” This comprehensive guide, published by Springer-Verlag in 2014, equips you with essential skills for effective communication, problem-solving, and customer service in English-speaking environments. Learn practical techniques for handling calls, resolving issues, and providing excellent support. Improve your clarity, confidence, and professionalism in phone conversations and helpdesk interactions. This book is a must-have for professionals seeking to enhance their communication skills in customer service, technical support, or related fields.
  • ISBN：9781493906376, 97814
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